Privacy Policy

This privacy policy explains how Global Resources Citadel Limited (RC No. 1801787) ("GRCL", "we", "us", or "our") collects, uses, and protects personal information when you visit our website. By using this site, you agree to the practices described below.

Information We Collect

When you use our website or submit enquiries through our contact forms, we may collect the following information:

• Your name and contact details (email address, phone number) when you submit an enquiry form
• Your organisation name and role, if provided
• The content of your enquiry or message
• Technical information such as browser type, device type, and IP address, collected automatically when you browse the site
• Usage data including pages visited, time spent on pages, and navigation patterns

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your enquiries and providing requested information
• Routing your enquiry to the appropriate division or department
• Sending confirmation emails for form submissions
• Improving our website, content, and user experience
• Complying with legal and regulatory obligations

We do not sell, trade, or rent your personal information to third parties. We do not use your information for automated decision-making or profiling.

Data Protection

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), secure hosting infrastructure, and access controls limiting who within our organisation can view submitted data.

While we strive to protect your personal information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted to our site.

Cookies

Our website uses essential cookies to ensure proper functionality. We use Vercel Analytics for anonymous, aggregated usage statistics to help us understand how visitors use the site. These analytics do not collect personally identifiable information.

You may disable cookies in your browser settings. Doing so may affect certain features of the website but will not prevent you from accessing content.

Third-Party Services

We use the following third-party services in the operation of this website:

• Vercel — Website hosting, deployment, and analytics
• Resend — Email delivery for contact form submissions

These services may process data on our behalf in accordance with their own privacy policies. We select service providers who maintain appropriate data protection standards.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us using the details below.

Contact for Privacy Concerns

For privacy-related enquiries or to exercise your data rights, please contact us at info@global-resources.org or through our general enquiry form.

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